Fitmama Strong Online 

Pricing Policies

Our ONLINE Class Passes may be used at any of our 30 minute ONLINE Express classes. Our pricing policy takes into consideration that our members lead busy lives and may not always be able to make it to their regular class. Below are some alternatives to give our members some additional flexibility:

  • You can come to any ONLINE Express class offered during the time period you've purchased

  • Our New to Fitmama 3 Class Pass is valid for 1 month from the date of purchase at any of our 30 minute ONLINE Express classes

  • You can renew your registration once you’ve completed all of your classes or when your classes expire, whichever is earlier

  • The time period given to use your Pass takes into consideration that there are periods when classes may not be offered and therefore, we are not able to extend expiry dates

  • Class passes are not transferrable to another person

Class Reservation, Cancellation and Late Policies

We pride ourselves in providing flexibility to our members. We understand that mammas and babies sometimes encounter situations that might prevent them from attending a class at the last minute, we do want everyone who is able to, to have the opportunity to attend our classes, so we would like to request that you review the following class reservation policies:

  • Once you've purchased your pass, you'll need to use our registration system to reserve your spot in a particular class. This is how you will receive the zoom link for the class.

  • You are able to reserve classes right up to the start time of the class and up to 14 days in advance of the class as long as there’s space in the class.

  • If you find that you’re unable to attend a class that you've reserved, we appreciate when you cancel your reservation.

  • We understand that things happen in life that are sometimes uncontrollable (especially when a baby is involved!). We encourage our members to attend classes, even when they might be running a few minutes late.

  • We apologize that any missed classes may not be carried forward to a date past the expiry date of your pass.

  • We rarely need to cancel one of our online classes. In the event that we need to cancel a class, we will send you a link to a pre-recorded workout that you can choose to do instead.

Prenatal Fitness Series Policies

Missed classes may not be carried forward to a future session, because our classes are recorded and added to our content library for members to use for the duration of the series. We do try to add each recording to the library within 24 hours, but sometimes there are unforeseen issues and it might take a little longer. Any classes that are cancelled by the instructor due to unforeseen circumstances will be rescheduled.

Refund Policy

  • Refunds for 8 class passes must be requested before any classes have been used on your class pass.

  • Refunds for our Prenatal Fitness Series must be requested before the start date of the Series you've registered for.

  • Refunds on unlimited class passes or other seasonal promotions, must be requested before the first date of the promotion period or otherwise stated.

  • A $25 administrative fee (plus HST) will be charged on all refunds.

  • Any unused missed classes are not refundable.

Other Policies

Fitmama Strong Online reserves the right to change the class schedule (type, location, day or time) on occasion, when the need arises. Although we make every effort to maintain a consistent schedule, there is sometimes a need to make modifications to the schedule. Our schedule is generally consistent through the year, however, we do move to a slightly reduced schedule during December and August.